WhatsApp: The Communication Channel Your Customers Already Use
In Bahrain and the Gulf region, WhatsApp is the dominant messaging platform. Nearly everyone uses it for business and personal communication. That's why we've built deep WhatsApp integration into 999mart — so you can communicate with your customers through the channel they already use every day.
Order Notifications
When a customer places an order through your storefront or POS, they automatically receive WhatsApp notifications:
- Order Confirmation — Immediate confirmation when an order is placed
- Status Updates — Real-time updates as the order progresses (confirmed, preparing, ready, dispatched)
- Verification Codes — Secure codes for customer login and account verification
- Delivery Updates — Notifications when a driver is assigned and on the way
Marketing Campaigns
Beyond transactional messages, 999mart's marketing module lets you send targeted campaigns:
- Create Campaigns — Write custom messages with your promotion or announcement
- Segment Audiences — Target all customers, repeat buyers, inactive customers (30+ days), or imported leads
- Schedule Delivery — Choose when your campaign goes out
- Track Performance — View sent, delivered, and read counts for each campaign
Setup Requirements
To use WhatsApp integration, you need:
- A WhatsApp Business account connected to your system
- A configured business mobile number in your settings
- Customer phone numbers with country codes for message delivery
Privacy First
We take privacy seriously. WhatsApp integration is used only for legitimate business communications. Customers receive messages only about their orders or campaigns they've opted into. We do not share customer phone numbers with third parties.